FAQ

Thank you for choosing our product!

We understand that sometimes issues may arise during delivery. Here are some guidelines to help you resolve common concerns:

Damaged or Incorrect Items

If your order arrives with any damage or incorrect items, please take a photo or video of the packaging and contact our customer service at [email protected]. We’ll work with you to find a solution promptly.

Missing Parts

Should any parts be missing from your order, kindly email us at [email protected] with a photo or video detailing the missing components. We’ll verify the issue and arrange for the missing parts to be sent to you swiftly.

Lost Packages

In the rare event that your package is lost in transit, please reach out to our customer service team with your order number. We’ll investigate the matter, and if the courier is responsible for the loss, we’ll issue you a full refund.

Changing or Cancelling Orders

Orders can be changed or cancelled if they have not been processed by our US warehouse yet. If your items have been dispatched but you haven’t received the package, contact our customer service immediately to arrange changes or cancellation. Please note, service charges may apply.

Refunds

Refunds will be credited back to the original payment method used for the order within 5-10 business days, depending on the payment channel.

Changing Delivery Address

If your package has already been shipped, please contact the carrier to update the delivery address. If it hasn’t been shipped yet, notify us immediately with your new address.

Website Security

Rest assured, our website employs stringent security measures, including SSL encryption and firewall protection, to safeguard your personal information and ensure a secure shopping experience.

We hope this information addresses any concerns you may have. Should you require further assistance, please don’t hesitate to reach out to us at [email protected]. Your satisfaction is our priority!